Telephony Features

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Voice prompts or guides (multi language)

This is the help feature for the system users, where the system guides the user during the various steps needed to activate specific features by means of voice guides that indicate the services available at each stage of a call. The vocal guides will be distributed to users according to the language associated with each user.

Language display availability

Systems includes various range of telephony sets with ability to display calling and caller names in local language, these telephone sets can display Latin and Cyrillic characters.The advance telephone sets can also display Greek, Chinese, Japanese and Korean languages also.

Call (dial) by name

User can also call, transfer or forward calls to other internal or external parties by entering their NAME. the user can search the names in two ways: last name & first name or initials.

The entire name database is centralized within the telephone system and synchronized with management operations, in order to keep the data up to date. This database supports up to 60,000 names.

Intercommunication groups

Here system can help to create various user groups consist to set of general-purpose users having a specific professional association. Each member of the group can handle calls for another member when the latter is absent or busy and even the inter callings between the group users are free.

Supervised work group

In this work group, the members are not general-purpose; in their absence, their calls are handled by a workstation that may be termed a coverage or supervision terminal (i.e., a terminal that indicates when a terminal has picked up or has hung up). The coverage or supervision terminal is equipped to monitor and indicate the status of all terminals in the group. The following status information will appear at the coverage in two ways, visual indication and tone indication:

• Busy terminal
• Terminal receiving a call (ringing)

Text messaging

Users with good terminals that can display an alphabetic keyboard can access a text messaging service, allowing them to exchange short messages from terminal to terminal.

Automated attendant

System is having the feature is automated attendant also which can welcome outside callers, and proposes a way to reach a desired service or pre-defined party under designated conditions. These interactive dialogues are based on DTMF.

Service substitution

entVoice telephony application provides full service substitution for the entire set of terminals where any digital / IP terminal substitutes an equivalent terminal in its place without disturbing the assigned configurations (key programming, lamp, display etc.) of the replaced terminal.

Direct Inward System Access – DISA

entVoice telephony system allows the user who is calling from outside of the system to establish an internal or external system connection from his or her DTMF telephone. And access to the service is fully protected by a general secret code and the access to the personal line by an individual secret code.

Remote management of the telephone

entVoice Telephony system allows the user who is outside of the system to modify the answering modes of his or her telephone terminal (voice messaging, external callback, etc.) Access to the service is protected by a general secret code or will be automated according to the caller ID transmitted by the network. Access to terminal management is protected by individual secret code.

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