Contact Center Solutions

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Enterux Solutions Pvt. Ltd., a leading supplier of contact center solutions. entVoice Galaxy product , gives customers the solution they need to increase revenue, maximize profit, reduce costs and dramatically improve operational efficiency.

entVoice Galaxy is built on a Unique T2C2M Framework which helps Contact Centers and Enterprises to achieve superior collaboration competence. entVoice Galaxy is an Out-of-Box suite for the industry to deal with their personnel, department, customers, processes and performance parameters. The future-ready solution incorporates sophisticated all-in-one functionality and ensures business availability while simplifying customer interaction management.

entVoice Galaxy is One-Stop-Shop Technically Advanced Communications Software that gives power to businesses to become more nimble and flexible.

entVoice Galaxy is featured with tools relating to;
• Ensuring Business Availability (Low Downtimes)
• Great Reduction of Operational Complexities
• Unproblematic Administration
• Standard Based Software ensuring extensibility, reliability and availability
• Supports size for 10’s to 1000’s
• Supports all Technologies, Be it TDM or VoIP
• Includes Virtualizations
• Model Driven Architecture (MDA)

ONE - STOP - SHOP COMMUNICATION SOFTWARE SOLUTION - T2C2M Framework

No more interface issues, operational inefficiencies and high costs, GALAXY provides tight integration of all operational aspects of an advanced contact center.

GALAXY’s T2C2M Framework provides faultless module integration and provides technically advanced features to Inbound, Outbound and Blended processes for any customer support, tele-sales/ marketing or any other operations in Contact Centers, or any tele-communication necessities in small or large enterprises.

GALAXY’s T2C2M Framework provides complete contact management with integrated ACD & IVR, IP-PBX, Outbound Dialer, Unified Messaging, Reporting,IVR Designer, Voice Logger, CRM and advanced CTI Management features.

Galaxy core diagram
entVoice Galaxy Components
• entVoice Galaxy ACD
• entVoice Galaxy IVR
• entVoice Galaxy IP-PBX
• entVoice Galaxy Outbound Dialer
• entVoice Galaxy Voice Logger
• entVoice Galaxy User Management
• entVoice Galaxy Multiple Campaign Management
• entVoice Galaxy Lead Management
• entVoice Galaxy Queue Management
• entVoice Galaxy Reporting
• entVoice Galaxy CTI


Read Complete Description of entVoice Galaxy Components