Case Study

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ENTERPRISE SCALE HYBRID IP-PBX SOLUTION(ECMI'S SOFTWARE PUNE)

Client Profile:

Entercoms (http://www.entercoms.com/) is a Pune based Indian software firm with an expertise in Service Chain Management Software.

Entercoms launched its Service Chain solutions and services offerings to address the rapidly expanding Indian and Asia-Pacific markets.

Driven exclusively by business value and customer focus, Entercoms today offers Service Chain solutions and Enterprise Application Development Services to companies in North America, India and Asia-Pacific.

Entercoms has its US headquarters in Dallas, TX and Asia-Pacific headquarters in Pune, India.

Client Requirement:

For their new office, setup at NSG IT Park Pune, they require the full fledged Enterprise Hybrid telephony architecture that will help them enhance their productivity, increase effective contact rates thus increase their business. Entercoms have taken

VoIP Trunk from Tata Communications
Single PRI Line from Tata Teleservices (TTML)
Analog trunks from BSNL.

They require a Hybrid PBX system on which they can terminate all their different trunks and get Analog, Digital as well as IP Extensions. Apart from basic telephony functions, Entercoms also requires the following services over their required telephony architecture:

• FAX over Desktop
•  Outlook integration
• Mobile Extensions via GSM router
• Low or no cost communication between branch offices
• Softphone integration on PC/ Laptop

After evaluating various solutions available in the market, Entercoms chose entVoice IP-PBX solution of Enterux Solutions for fulfilling their current needs and providing enhanced productivity at economic rates with future scalability.

Entercoms Requirement Overview:

• An IP-PBX with current 200 user capacity
• IP-PBX must support Dual E1 PRI Lines
• Support 8 FXS and 8 FXO Lines
• Some conference calling… 10-15 people maximum concurrent across 1 or 2 call bridges
• E1 for ISDN PRI (all voice channels – no data)
• 32 phones Phase 1, 32 phones Phase 2
• 1 receptionist extension
• 128 X-Lite softphone extensions
• “online presence” capability either through X-Lite or web interface
• Voicemail facility
• IVR for auto-attendant
• MP3 format support for “call on hold music”
• Rack mounted Server hardware format
• Asterisk Compliance
• Inbuilt VOIP Solution

Solution:

Enterux’s technology team, solution consultants and Entercoms technical team worked together to design the entire telecom architecture and dial plan. Enterux deployed the entVoice XR (entXR) series enterprise IP-PBX Rack Server with dial PRI Support along with, FXO and FXS trunk. The sever has the capacity to handle up to 1000 users and 600 concurrent calls thus providing scalability. All the Analog trunks are terminated over FXO ports and the PRI and VoIP Line from Tata are terminated directly onto the IP-PBX.

Analog extensions, Digital extensions and IP extensions can talk to each other over the virtual network. Remote extensions are also provided to their US office, these remote extensions can talk to each other and the local extensions directly. The telecom network provided my Enterux Solution to Entercoms is as follows, graphically:

 

Enterprise Telephony Architecture deployed at Entercoms Software’s

Network Diagram Entercom

Value Delivered

Voice Quality Improvement

After deployment of entVoice IP-PBX the audio quality has improved and now Entercoms will has crystal clear conversations.

Efficient Tech Support

With Enterux 24x7 Support Helpdesk, Entercoms receives efficient and professional support services that ensure smooth and stable operations.

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